FAQ

About your holiday on the Atlantic coast

1. Booking & Process

• How do I find the right holiday home? You have two easy options: Use our interactive map on the homepage or use the search filters for specific dates and features like "pool".

• What is the booking process? After your inquiry and our check with the owner, you will receive a confirmation. A 25% deposit is due immediately, and the balance 21 days before arrival. You will then receive your voucher and arrival details.

2. Arrival & Stay

• How does the key handover work? No waiting in line at an office. We meet you directly at the house or arrange a secure spot for the key. Please call us one hour before arrival so we can welcome you personally.

• Who is my local contact? Our team is available on-site. We speak English, German, and French and are happy to help with house-related questions or local tips.

• Arrival/Departure: Check-in from 4:00 PM, Check-out by 10:00 AM.

3. Equipment & Costs

• Bed linen: Provided and beds are freshly made upon arrival.

• Final cleaning: Professional cleaning is mandatory. The fee is paid locally. Please leave the house "broom-clean".

• Local Costs:

  • Security Deposit: Paid on arrival (refunded via bank transfer).

  • Tourist Tax (Taxe de Séjour): Per adult/day.

  • Note: Local payments (cleaning/tax) must be made in cash to the service providers.

4. Special Requests & Cancellations

• Dogs: Welcome in many properties (check the description). Please register your dog during booking. Dogs are not allowed on furniture.

• Cancellations: Must be made in writing. Fees apply according to our GTC. We strongly recommend travel cancellation insurance.