Questions and Answers

You have two easy options: use our interactive map or filter by your preferred dates and amenities, such as a pool.

This allows you to browse our selection and find a suitable home. Once you have chosen a holiday home, you can send us a booking enquiry.

Once you’ve found a holiday home that’s right for you, you can send us a booking request for your preferred dates.

You can generally book dates marked as available on the calendar. However, we will check your enquiry again to make sure the owner also agrees.

If there is nothing to prevent the rental, we will promptly email you a binding booking confirmation with a request to pay a deposit. The balance should then also be paid no later than 21 days before the start of the booking.

Your booking is now complete, and you can look forward to your holiday.

Shortly before your holiday, once we have received the balance payment, you will receive all the information you need for your arrival.

Holiday homes are in high demand during the holiday season. However, it can be difficult to find a replacement at short notice. In the event of cancellation or a no-show, the following compensation is payable, based on the rental price:

●      up to 90 days before arrival: 5 %

●      89 to 60 days before arrival: 40%

●      59 to 30 days before arrival: 75 %

●      from 29 days before arrival or in the event of a no-show: 100 %

If we find another tenant for the house, these costs will be waived.

Check-in is available from 4 pm. You are of course welcome to arrive later. 

Check-out is usually by 10 am at the end of your stay. Naturally, you can also arrange a different time with us.

On your arrival day, please let us know your estimated arrival time about 2 hours before you arrive, by WhatsApp, text message, or a quick call. 

We’ll then send you instructions on how to access the house. The key may be in a lockbox at the property, we may meet you there, or we may have arranged another place for you to collect it.

No problem. We can arrange that. We’ll leave a light on and enable self check-in.

Please get in touch with us about this. If the house is unoccupied beforehand and we can prepare it for you early, an earlier check-in may be possible.

Of course. Bed linen and towels are always included.

You can also rent beach towels. However, these are not included in the price and must be requested separately.

Yes, most homes have parking in front of the house or on the property. Please note that parking is regulated in some areas of Lacanau-Océan. This does not apply if you can park on the property.

Dogs are allowed in most vacation homes. Please let us know when booking if you plan to bring a pet. A daily fee of €10 applies.

None. You only need to pay a security deposit. You can arrange this with your credit card through our deposit provider, Swikley, before your arrival, without any money being held or charged.

The security deposit protects the owner. If any damage occurs, personal communication with our tenants is especially important to us. Most of the time, we can find a good solution to problems that may arise, so in 99% of cases, the security deposit is not needed.

If you notice any damage, whether it was already there or caused by you, just let us know.

After your departure, the vacation home will be cleaned by a professional cleaning team. The cost is included in the rental price. 

Please don’t make things unnecessarily difficult for the team, so that cleaning costs don’t exceed the agreed amount. Before you leave, please take out the trash as directed in your guest app and leave the house tidy and swept clean. Our cleaning teams will thank you.